- 13 apr 2014, 09:14
#61350
Heb je onderstaande stappen al geprobeerd?
Op het moment dat hij de poort niet kan vinden, 'ziet' je computer dan nog wel het USBXpress apparaat?
Ook zou ik eens kijken in de BIOS van je nieuwe PC. Zitten daar wellicht 'USB power save' opties die je uit kunt schakelen?
Succes.
Troubleshooting USB Communication
• Close the WeatherLink software.
• Disconnect the USB cable from the console or Envoy.
• Plug the cable back into the console or Envoy.
• Open the WeatherLink software again.
• Open the Communications Port dialog box. Select USB if USB is not
selected in the communications field and follow the prompts.
• Click Test to verify communication between the station and the software.
If the test is unsuccessful, either the station is malfunctioning or the drivers for communicating with USB have not been installed successfully. To verify that the driver is installed, look in Windows’ System Properties -> Device Manager -> Universal Serial Bus Controllers and see if the
USBXpress Device is listed. If the driver is listed and there is still no com- munication between the station and the computer, call Technical Support. If the drivers are not listed, contact Technical Support for instructions on installing the necessary drivers.
• If you are using a third party application that requires the USB connection to emulate a COM port connection, see WeatherLink Online Help for more information or Contact Technical Support.